Carats.Online
Effective Date: 28 April 2026
These Terms and Conditions ("Terms") govern the use of Carats.Online ("Carats.Online"), a cloud-based software-as-a-service platform operated by Midarix Technologies Pte. Ltd. (Singapore) ("Company", "we", "us", or "our").
These Terms apply solely to the use of Carats.Online.
By accessing or using Carats.Online, you ("Customer", "you", or "your") agree to be bound by these Terms.
Carats.Online is a software platform designed to support inventory management, invoicing, memos, stock tracking, and related operational workflows, including for gemstone-related businesses.
Carats.Online is provided as a software tool for business operations. Carats.Online may be modified, updated, enhanced, restricted, or improved from time to time.
Access to Carats.Online is provided on a subscription basis.
Your subscription grants access to Carats.Online in its then-current form, on an "as is" and "as available" basis.
Features, settings, modules, and permissions may vary by customer, plan, configuration, or internal system setup.
We make no representation or warranty, express or implied, regarding:
We use commercially reasonable efforts to provide and maintain Carats.Online.
However, we do not guarantee:
You acknowledge that service interruptions may occur, including due to maintenance, updates, third-party infrastructure issues, security events, force majeure events, or matters beyond our reasonable control.
You are solely responsible for your use of Carats.Online and for all business decisions made based on data, reports, calculations, invoices, exports, or outputs generated through Carats.Online.
You are responsible for:
Carats.Online is a supporting operational tool only. It does not replace your internal controls, review procedures, accounting checks, tax review, business judgment, or compliance processes.
You are responsible for maintaining your own operational continuity and records, including where relevant:
You acknowledge that internet, Wi-Fi, mobile data, hosting access, and related infrastructure may not always be available or reliable, particularly in exhibitions, travel settings, remote locations, or external venues.
You are responsible for maintaining appropriate offline or fallback procedures where business continuity matters.
Carats.Online may provide standard reports, print outputs, and export functions.
You acknowledge that:
Additional reports, special exports, custom CSV files, or adjusted output formats may be requested, but any such work may be subject to:
We may, at our sole discretion, accept, reject, defer, reprioritize, or decline any request for a new feature, customization, report, integration, enhancement, or modification.
Nothing in your subscription entitles you to receive any specific new feature, change, or custom work.
Any request may be evaluated based on factors including:
Custom work may be charged on an hourly basis, fixed-fee basis, staged basis, or any other pricing method agreed by us.
You acknowledge that development effort may not directly correlate to visible output, because work may involve architecture review, debugging, refactoring, compatibility work, data migration, testing, deployment, rollback preparation, or third-party coordination.
Any estimate, target date, delivery expectation, projection, or development view is indicative only and does not create a binding deadline, guarantee, service level, or delivery commitment.
We shall have no liability for any delay, failure to meet a target timeline, or non-completion of requested work.
Where work has been performed in accordance with the agreed or understood requirements, such work shall be treated as performed and chargeable, even if:
Fees paid for work performed are non-refundable.
If requirements change, or if additional complexity or unforeseen issues arise, we may:
If we determine that delivery is not reasonably possible due to unforeseen technical, architectural, compatibility, or system-risk issues, we may, at our sole discretion, offer a full or partial refund of amounts paid for the unfinished portion of that specific work.
Any refund, credit, or partial reimbursement shall be your sole and exclusive remedy in relation to that work.
Unless expressly agreed otherwise in writing, all features, code, improvements, workflows, reports, exports, integrations, logic, developments, and related intellectual property created by us remain our exclusive property.
Any feature, functionality, or development funded in whole or in part by one customer may be reused, modified, exposed, withheld, adapted, or made available to other customers at our sole discretion.
No feature is exclusive to you unless we expressly agree otherwise in writing.
Carats.Online may interface with or depend on third-party services, APIs, platforms, libraries, gateways, infrastructure providers, or external software.
We do not guarantee:
Any change by a third-party provider may require additional work, which shall be treated as new customization or enhancement work and may be subject to separate fees and feasibility review.
We are not liable for any issue caused in whole or in part by any third-party system or provider.
You retain ownership of your Customer Data.
You act as the data controller.
We process data solely for the purpose of providing Carats.Online and in accordance with customer instructions.
You are responsible for ensuring lawful collection and use of your data.
You are responsible for exporting any data you wish to retain before termination.
We may retain or delete data in accordance with operational practices, backup cycles, and legal requirements.
We are not responsible for retaining data indefinitely.
All intellectual property rights in Carats.Online remain exclusively owned by the Company or its licensors.
Nothing in these Terms transfers ownership of Carats.Online to you.
Support may be provided via email or other channels as made available.
Support is provided on a reasonable efforts basis only.
We may prioritize, defer, or schedule issues at our sole discretion.
No guaranteed response or resolution times apply.
Carats.Online is not a certified accounting, tax, compliance, or regulatory system.
It is not designed to satisfy requirements in all jurisdictions.
Outputs are for operational use only.
You are responsible for:
We may modify, suspend, restrict, or discontinue any part of Carats.Online at any time without liability.
To the maximum extent permitted by law, we shall not be liable for:
Our total liability shall not exceed fees paid in the three (3) months preceding the claim.
This limitation applies regardless of legal theory.
We are not liable for events beyond our reasonable control.
Nothing creates a partnership, agency, or employment relationship.
Carats.Online is intended for business use.
Users must be at least 18 years old.
These Terms are governed by the laws of Singapore.
Disputes are subject to the exclusive jurisdiction of Singapore courts.
We may update these Terms from time to time.
Continued use constitutes acceptance.
For general inquiries, you may contact:
Midarix Technologies Pte. Ltd.support@carats.online